Refund policy

Cancellation
If you'd like to cancel your order before it has been dispatched, please let us know immediately by replying to your order confirmation email. We'll be happy to refund you in full, as long as your order has not been processed for dispatch and be successfully recalled.

Returns
If you need to return any item to us for any reason, please contact us first to let us know you are intending to return an item and let us understand the reason for the return.

If we accept the return of the item, we will provide you with a return address.

To post your item back to us, enclose a copy of your invoice inside the package (or your name and order number on a note) and advise us of the tracking number of the return. This will help us to ensure we process your return quickly and efficiently. Package securely in a box, taking care not to damage the product or its packaging. Do not affix shipping labels to the product packaging itself.

Defective Goods
If you find fault with an item, please contact us as soon as practically possible with details of the fault so we may decide together on the best course of action.

Within your correspondence, attach photo or video evidence of the product and packaging sufficient to determine the nature of the fault. If your return/replacement is approved, we will provide you with a return label so you can return the item to us. If the item does not require further inspection, your refund or replacement will be processed within 24 hours.

We may ask you to send the item to us in order for it to be physically inspected before sending you a replacement item.

Change of Mind
You may simply change your mind and request return or replacement within 14 days of receipt. This includes changing the size or colour of footwear. The items must not have been used, worn, or opened, and the packaging must be in as-new condition which enables their resale to a reasonable consumer.

Consumable items such as blister kits, dressings and paddings must not have been opened or used in any way, and the packaging must be in as-new condition for resale. Please attach photo or video evidence that the product has not been worn, used, altered and is in as-new condition, able to be resold. Failure to adequately do so will result in delays in approving your return, or refusal of your return.

The cost of return shipping is your responsibility. Any refund or replacement will be processed within 24 hours of receiving your return.

Refunds & Replacement
We will process your refund or replacement within 3 business days. Refunds will be processed via your original payment method and you will receive an automated email notification

Current as of: 31st March 2025